Do I have to pay in full when I register?
No. You have the option to use our monthly payment plan. It requires the initial $200.00 deposit per person to start your reservation followed by the remaining monthly payments as scheduled on your reservation receipt until your balance is paid in full. Those that choose our payment plan and pay by credit card will be placed on an AUTO PAY plan and your card will be charged on the 1st of each month automatically. Multiple late payments may result in your reservation being canceled. *All payments are non-refundable.
Why do I have to sign and return a Terms & Condition form?
It is a verification agreement that assures us that you understand our company’s terms, policies and conditions.
What does the price of the Classic R&B Music Festival include?
Your 5-day music festival package includes admission to all of the event live performances, workshops, and events produced by Classic R&B Events LLC. Your 5-day package also includes 1 free event t-shirt, hotel accommodations, water park pass, breakfast on Saturday, Sunday, Monday, and Tuesday, late evening buffets on Friday, Saturday, Sunday, and Monday, 1 full sit-down semi-formal dinner on Saturday, 1 full sit-down formal dinner on Monday, and all of the hotel amenities associated with the Kalahari Resorts & Conventions.
Is bus transportation available?
Bus transportation is provided through various sources including outside bus partners and associates of Classic R&B Events LLC from all over the country.
What is the Classic R&B Music Festival cancellation policy?
All payments made are non-refundable. Classic R&B Events LLC, music festival events are 100% non-refundable. If for some reason you are unable to attend the event prior to 30 days before the event start date you will be allowed to transfer your reservation into another person(s) name. Name changes or transfer fees are $75.00 per name change.
What forms of payment do you accept?
We only accept Credit Cards (Visa, MasterCard, American Express, and Discover). A 3.99% processing fee will be applied to any add-ons such as bus transportation.
Am I guaranteed access to all of the Classic R&B Music Festival shows and activities?
Yes if you have fully paid for our 5-day package. Our event activities are set up festival style with numerous performances and activities taking place at the same time. You are welcome to come and go as you wish.
What if I'm not able to pay by the due date?
1. Notify us immediately. 2. If payment is not made within a reasonable amount of time after the specified due date, your reservation could be cancelled unless you notify us.
If members of my group cancel or I change my mind, what are my options?
A price adjustment will be imposed on the remaining group. The final payment will be based on the number of people still attending. Remember you are allowed to replace any member of the group that can not attend, but there will be a $75 name change fee per person applied to the balance due. There are NO REFUNDS for any cancellations
When do I receive my event & activity passes?
In most cases, you will receive all passes and other tangible items when you arrive at Kalahari Resorts & Conventions. Specific instructions will be included in your confirmation letter.
Can I change my package after registration?
Yes, but only if you’re upgrading to a larger package. If you must downgrade to a lower value package there will be a fee of $75.00 to do this. Example: You may upgrade from a Single to a Double occupancy package for free, however to downgrade from a double to a Single will incur a fee of $75.00.
Is there a fee for parking at the venue?
No. Complimentary self-parking is available daily at the Kalahari Resorts & Convention.
Does the Kalahari Resorts & Conventions have an indoor pool that hotel guests can use at the event?
Yes! Kalahari Resorts & Conventions has a pool. They also have one of the largest indoor water parks in the world. The entrance fee is included with your 5-day hotel package.
Does the Kalahari Resorts & Conventions have ADA accessible rooms?
Yes! Kalahari Resorts & Conventions has Accessible Rooms that are available upon request.
Which airport is closest to Kalahari Resorts?
The closest airport is the Lehigh Valley International Airport in Allentown, PA. You can also fly into Newark, NJ or Philadelphia, PA airports, which are both a further distance to the resort. You will have to Uber or rent a car to the hotel from there. The hotel does not provide a hotel shuttle service.
Will the entertainers be at the venue the whole time?
The majority of our entertainers will be at the venue for the entire event. However, there may be some cases where an artist may not be available before the main concert due to their touring schedule.
Is there an easy, online option for a faster check-in?
Our new eco-friendly online registration process will certainly save you time and energy when you arrive at the hotel. During your registration process, you will be issued a unique confirmation number. Those of you that drive will receive your room key from the Kalahari Resorts & Conventions check-in area upon your arrival. Then you will go to your room to relax. At your own will and time, you may then come down to our registration desk where a representative will be checking you in electronically and issuing you your event credentials.
What type of identification will I need to check in at the Classic R&B Music Festival?
A valid/unexpired, state-issued photo ID or original current passport matching the EXACT name on your registration is required for access to the Classic R&B Music Festival and to check into the Kalahari Resorts & Conventions.
How can I contact you?
We can be reached via our hotline phone number 888-210-8009 or via email at info@classicrandbevents.com
If you don’t see your question please feel free to submit your question to us here.
